Quality Cost Performance Measurement
Quantifying the benefits from operations improvement projects is simplified when Quality Cost is one of the key performance measures of an organization’s balanced scorecard. Quality Cost is actually a financial accounting activity that is often overlooked or goes undone. The question for...
Communication, the Key for Implementing Change
Human beings are inherently curious. We want to know what is going on and why. Social networks are booming because they fill the curiosity void through communication. It doesn’t have to be a book. The communication can be as little as 140 characters. Implementing change without communicating the...
Where is Lean Six Sigma Applicable?
Lean Six Sigma is a five phased improvement process that employs tools and techniques to meet, or exceed customer requirements. If your organization has external customers, internal customers, or suppliers then opportunities exist to apply Lean Six Sigma.
In every case, the improvement team...
CTQ Tree – It’s All About What to Measure
The CTQ Tree (Critical to Quality Tree) is all about what needs to be measured to drive improvement in the eyes of the customer. Our customers come in three categories with the first being the external customer, the second is the internal customer, and the third is the vendors who provide the...
Gemba Kaizen – Are We Patient Enough?
Gemba Kaizen is the philosophy of small incremental improvements every day, every week, and every month. It all adds up to significant benefits at the end of the year, but are we patient enough? Gemba in Japanese means “Real Place”, which is where products are produced and where customers meet...
