Apr 20, 2009
Why Lean, then Six Sigma, and now Lean Six Sigma?
Lean has its roots in the Just in Time and Continuous Flow days of the 1970s. Supporting the implementations and solving problems back then was the job of the TQM folks using one of many multi-step problem solving processes. We had the TQ people and the JIT people, who generally talked, but...
Apr 08, 2009
How do you resolve any issue with a product, process, or service?
That is a great question, but the answer is straight forward.
- It starts when we Define the issue with a SMART problem and objective statement. (specific, measureable, achievable, relevant, and time based)
- Then you select which Key Performance Metrics (KPMs) to Measure that will...
