Classifying VOC using the Kano Model
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Full Description
Voice of the Customer (VOC) want and needs statements are classified using the Kano Model. The Kano model is explained and demonstrated in this Nano Course. The course includes an interactive quiz. A complete topic covered in just over 5 minutes.- The Kano model is explained in detail.
- An example si used to demostrate Kano Model use for translating customer want and need statements.
- Interactive quiz to test your knowledge from the course.
