Analyze any Business Process in 10 Easy Steps:
- Define and name the process.
- Determine which performance measures are important for the process and its customers both internal and external.
- Map the process steps. A SIPOC process map is a good start. List the Suppliers and the Inputs they provide to the Process. Each Process Step generates Outputs that are delivered to that step’s Customers.
- Collect enough performance measure data to set a baseline. Usually that is 20 to 25 data points plotted on a Process Control Chart. The Individual Measurements Chart is usually the best to start with.
- Conduct a Process Classification Cause and Effect for each process step in the SIPOC from the beginning to the end. Identify the potential variation contributors.
- Apply the Nominal Group Technique to rate, rank, and narrow the field of variation contributors to identify root causes of performance issues.
- Define the hypothesis tests to conduct that will validate the root causes.
- Define, prioritize, and plan your corrective actions.
- Implement the corrective action plan.
- Monitor the process performance measures to validate the corrective actions. Where a baseline of performance was established in Step 4 you will be able to measure improvement based upon the corrective actions.
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