Business Process Analysis

December 03th, 2014

Tags: Process Improvement, Operations Improvement, Process Analysis

Analyze any Business Process in 10 Easy Steps:

  1. Define and name the process.
  2. Determine which performance measures are important for the process and its customers both internal and external.
  3. Map the process steps. A SIPOC process map is a good start. List the Suppliers and the Inputs they provide to the Process. Each Process Step generates Outputs that are delivered to that step’s Customers.
  4. Collect enough performance measure data to set a baseline. Usually that is 20 to 25 data points plotted on a Process Control Chart. The Individual Measurements Chart is usually the best to start with.
  5. Conduct a Process Classification Cause and Effect for each process step in the SIPOC from the beginning to the end. Identify the potential variation contributors.
  6. Apply the Nominal Group Technique to rate, rank, and narrow the field of variation contributors to identify root causes of performance issues.
  7. Define the hypothesis tests to conduct that will validate the root causes.
  8. Define, prioritize, and plan your corrective actions.
  9. Implement the corrective action plan.
  10. Monitor the process performance measures to validate the corrective actions. Where a baseline of performance was established in Step 4 you will be able to measure improvement based upon the corrective actions.

Learn How to Analyze Any Business Process at Educate Virtually

Through our online training courses you’ll become proficient in analyzing any business process. Our training is based on practical application of methods and tools to enhance Management Skills, facilitate Operations Improvement, provide deep understanding of Analytics for data driven decision making, share what we have learned about Training Development, and support our students as they strive to broaden their base of knowledge online. Discover our online training courses taught by industry experts, contact us today.

Leave a Comment

1 Comment