Lean Six Sigma is a five phased improvement process that employs tools and techniques to meet, or exceed customer requirements. If your organization has external customers, internal customers, or suppliers then opportunities exist to apply Lean Six Sigma.
In every case, the improvement team defined the issues that were getting in the way of satisfying customer requirements. Measurements were used to establish a baseline of the current state of performance. Analysis was conducted on the measurement information to isolate the root causes of the issues. Creative solutions were then developed to improve performance beyond the current state. To assure that the issues resolved remained resolved controls were implemented. The preceding illustrated the Lean Six Sigma process of Define, Measure, Analyze, Improve, and Control. The following are examples from numerous organizations.
Lean Six Sigma is applicable for any organization’s operating processes, delivery of services, or their production of products.
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