Performance Measurement & Management

35 minutes

Description

Developing appropriate performance measures for your organization requires an understanding of the Value Chain. Answer the question, "What is the overall condition of the business."

The foundation of the value chain supports all of the value chain activities.  Performance measures for each activity will roll up to the overall measurement of Value Chain Mission Achievement, which fulfills both business and customer requirements.

This course teaches you how to create the appropriate performance measures and how to manage mission achievement.

Course Outline

  • Performance Measurement and Management
  • Course Support Materials
  • Performance Measure Matrix
  • Managing Performance - Oregon Productivity Matrix (OPM)
  • OPM Spreadsheet

Learning Objectives

  • Learn how to create the appropriate performance measures for your business.
  • Learn how to manage company mission achievement.

Subjects

  • Business Skills